Mac+ AppleCare Technical Advisor
Apple, At Home Advisor March 2017 - present
My role as an AppleCare advisor includes assisting Apple customers with their devices and educating them on various technical issues they may encounter with iOS, WatchOS and MacOS. Daily routine includes providing customer service, technical and troubleshooting support.
Customer Service Representative
Intuitive Solutions, San Antonio, Texas December 2014 - February 2017
Provided exceptional customer service experience on behalf of Pizza Hut and online ordering system. Listened to customer complaints and took phone orders of callers across the U.S.
Bachelor of Science (B.S.) Major in Digital Media Innovation and Mass Communication
Minor: Business Administration
Texas State University, San Marcos, Texas
Expected Graduation: August 2019
Student Content Volunteer at Say What!
(Students, Adults and Youth Working Hard Against Tobacco)
Created content for various social media accounts, produced social media analytics reports and assisted with social strategy for grant-funded initiative to curb youth tobacco usage.
- Final Cut Pro X
- Adobe Premiere, inDesign, XD, Photoshop and Lightroom
- Microsoft Office
- Text Wrangler, Fetch and Wordpress
- MacOS and iOS Troubleshooting
- HTML and CSS
Hootsuite Platform (Social Media)