Work Experience

Mac+ AppleCare Technical Advisor
Apple, At Home Advisor                                                                  March 2017 - present

My role as an AppleCare advisor includes assisting Apple customers with their devices and educating them on various technical issues they may encounter with iOS, WatchOS and MacOS. Daily routine includes providing customer service, technical and troubleshooting support.

Customer Service Representative
Intuitive Solutions, San Antonio, Texas                                 December 2014 - February 2017

Provided exceptional customer service experience on behalf of Pizza Hut and online ordering system. Listened to customer complaints and took phone orders of callers across the U.S.



Bachelor of Science (B.S.) Major in Digital Media Innovation and Mass Communication
Minor: Business Administration
Texas State University, San Marcos, Texas
Expected Graduation: August 2019


Student Content Volunteer at Say What!
(Students, Adults and Youth Working Hard Against Tobacco)
Spring 2018
Created content for various social media accounts, produced social media analytics reports and assisted with social strategy for grant-funded initiative to curb youth tobacco usage.

  • Final Cut Pro X
  • Adobe Premiere, inDesign, XD, Photoshop and Lightroom
  • Microsoft Office
  • Text Wrangler, Fetch and Wordpress
  • MacOS and iOS Troubleshooting
Language Skills
  • HTML and CSS

Hootsuite Platform (Social Media)




©Giselle Mancha 2019